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Tag Name "Customer" (422)
Page 8 of 18
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We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.
Tony Hsieh
We’re in the Customer Service business—we just happen to provide airline transportation.
Colleen Barrett
Best way to succeed is to do things for the customer, not to the competition. Very few people buy a product in order to help you hurt the competition. To think otherwise is lunacy.
Guy Kawasaki
Like any small business owner, I experienced the pressures of building a company from the ground up - developing a business plan, balancing the books, meeting payroll and building a customer base
Gavin Newsom
It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.
Gary Vaynerchuk
Whenever a man enters the realm of prostitutes he's always regarded as a possible customer. If you enter as a woman, you're regarded as somebody who could be in the same place. Being a man brings the perspective of flirtation.
Michael Glawogger
The web is the ultimate customer-empowering environment. He or she who clicks the mouse gets to decide everything. It is so easy to go elsewhere all the competitors in the world are but a mouseclick away.
Jakob Nielsen
When the customer makes contact, he does not want a quote. He wants a commitment.
Ron Kaufman
If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
Jeff Bezos
Know thyself. Know the customer. Innovate.
Beth Comstock
The only purpose of customer service is to change feelings.
Seth Godin
Knowledge that is acquired is not like this. Those who have it worry if audiences like it or not. It's a bait for popularity. Disputational knowing wants customers. It has no soul... The only real customer is God. Chew quietly your sweet sugarcane God-Love, and stay playfully childish.
Rumi
Don't make promises unless you will keep them. Not planning to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.
Susan Ward
To satisfy the customer is the mission and purpose of every business.
Peter Drucker
In 2000, when my partner Ben Horowitz was CEO of the first cloud computing company, Loudcloud, the cost of a customer running a basic Internet application was approximately $150,000 a month.
Marc Andreessen
When something online is free, you're not the customer, you're the product.
Jonathan Zittrain
It's still so rare for anyone to be personally acknowledged by a brand that the impact of such a simple, polite gesture on a customer's buying habits could be huge.
Gary Vaynerchuk
The conception of perfect service is constantly expanding and must be handled by broad and liberal minded men who put equity and fairness above gain-who put a proper valuation upon a satisfied customer as an asset running into the thousands of dollars, and who love a job thoroughly well done and get a kick out of doing it.
Alvan Macauley
I think being able to sit in the shoes of a woman and being able to manage products that are mostly sold to women, alongside a lot of female employees, is really helpful because you hold that empathy to the situation. You can understand where the customer is coming from.
Maureen Chiquet
The moral of the story: perceptions are everything. During each moment you are in contact with a customer, you are the organization.
Jan Carlzon
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
Douglas A. Warner III
Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
Sam Walton
Where's your instruction manual? I asked him. What's the baby customer-service number?
Lisa Kleypas
If anything goes wrong, the customer doesn't care whose fault it is. He's the one who's going to suffer anyway.
Jan Carlzon
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