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Tag Name "Customer" (424)

Page 3 of 18
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I think of customer service as an offense and not a defense
Gary Vaynerchuk
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There are multiple ways to be externally focused that are very successful. You can be customer-focused or competitor-focused. Some people are internally focused, and if they reach critical mass, they can tip the whole company.
Jeff Bezos
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When you buy bananas all you want is the fruit not the skin, but you have to pay for the skin also. It is a waste. And you the customer should not have to pay for the waste.
Shigeo Shingo
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Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important that we make an emotional connection with the customer, rather than just quickly getting them off the phone.
Tony Hsieh
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Sometimes you're wrong, but if I'm a repeat customer, it means I must have valued the past experiences.
Willem Dafoe
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We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.
Tony Hsieh
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The first step in exceeding your customer's expectations is to know those expectations.
Roy H. Williams
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Revolve your world around the customer and more customers will revolve around you.
Heather Williams
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The customer demands simplicity, that organizations organize around them. Easy to use is a customer tsunami ripping across the world. Ease of use and simplicity must now be at the heart of organizational strategy.
Gerry McGovern
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Remember,' she'd tell her staff, 'every customer wants to feel like a princess, and princesses are selfish and overbearing.
Margaret Atwood
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The most dangerous question a prospect or customer asks is Why should I? And he may ask it more than once... The product and its communication stream must continue to provide him with both rational and emotional answers.
Lester Wunderman
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The key is to set realistic customer expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.
Richard Branson
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If employees need to stay late in order to curry favor with the boss, what motivation do they have to get work done during normal business hours? After all, they can put in the requisite 'face time' whether they are surfing the Internet or analyzing customer data.
Robert Pozen
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Customer service should not be a department, customer service is everyone's job.
Ken Blanchard
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Focusing on the customer makes a company more resilient.
Jeff Bezos
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If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.
Herb Kelleher
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It is possible to tell a customer no, and have the customer thank you for doing it
Phil Knight
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Intrapreneurs consider them-selves on a mission to help society, to give it what it needs and wants, to truly serve others and improve themselves. Like all producers, they believe in a deep accountability, refuse to assign blame, don't believe in failure, and give their heart and sould to truly serve the customer and benefit society.
Oliver DeMille
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Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, I don't know, but so-and-so will be back at...
Susan Ward
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The intellectual's hostility to the businessman presents no mystery, as the two have, by function, wholly different standards. While the businessman's motto is the customer is always right, the intellectual's task is to preserve his perceived standards against the weight of popular opinion.
Bertrand de Jouvenel
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Don't go into business with the sole objective of making lot of money. If you put service, quality, and customer satisfaction first-the money will follow.
Paul Clitheroe
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Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
Jeffrey Gitomer
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Unless you have 100% customer satisfaction, you must improve.
Horst Schulze
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Everybody is looking at their base business and saying, What else is it? Sure, we do this, but while we're doing that, what else do we know about our customer, and what does that enable us to do? That comes from the access to information and the ability to analyze it with a speed they never had. I think everybody is thinking that way.
Ken Moelis
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