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Tag Name "Customer" (422)

Page 10 of 18
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Of course if you are launching a new business you can thinking about revenues, profits, and so on, but metrics such as customer satisfaction or employee retention might be meaningful if you are focusing more internally.
Scott D. Anthony
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The goal as a company is to have customer service that is not just the best, but legendary.
Sam Walton
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CEOs hate variance. It's the enemy. Variance in customer service is bad. Variance in quality is bad. CEOs love processes that are standardized, routinized, predictable. Stamping out variance makes a complex job a bit less complex.
Marcus Buckingham
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The business models in enterprise have changed pretty dramatically. A huge problem with enterprise software traditionally has been usually you sell to the customer and then they adopt the technology. The great thing about 'freemium' and the new way enterprise software is being sold is you get to try it first and then buy it.
Aaron Levie
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It doesn't matter much where your company sits in its industry ecosystem, nor how vertically or horizontally integrated it is - what matters is its relative 'share of customer value' in the final product or solution, and its cost of producing that value.
Gary Hamel
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I've always believed the best measure of a product's worth is customer acceptance in the marketplace.
Paul Otellini
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As a customer service representative it is hard to deal with people who has an attitude when I pick up the phone.
Jon Jones
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Every business is a service business. Does your service put a smile on the customer's face?
Philip Kotler
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Perception is all there is. If the customer think he's right, he's right.
Tom Peters
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A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
Mahatma Gandhi
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The great thing is the start - to see an opportunity for service, and to start doing it, even though in the beginning you serve but a single customer - and him for nothing.
Robert Collier
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What the fashion system says and what the fashion customer says are really two different things.
Stefano Gabbana
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Quality is not an absolute measure. It doesn't mean 'deluxeness' or 'perfection'. It means keeping the promise the customer wants you to make.
Seth Godin
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Think like a customer
Paul Gillin
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Oh no. I got a customer service person from another country.
Jon Jones
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Integrated marketing communications is a way of looking at the whole marketing process from the view point of the customer.
Philip Kotler
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Any customer can have a car painted any color that he wants so long as it is black.
Henry Ford
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Everyone is a customer for somebody, or a supplier to somebody.
W. Edwards Deming
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Our social mission as a manufacturer is only realized when products reach, are used by, and satisfy the customer . . . We need to take the customer's skin temperature daily.
Konosuke Matsushita
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As a man I'd been a cool customer. As a woman I was a hot tamale.
Barry Webster
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I don't want to be on the other side of the table from the customer. I was never selling anything that I didn't believe in myself or use myself.
Warren Buffett
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Let's hold insurance companies accountable the right way by making them put their whole customer base on the line.
Ron Wyden
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I've been a customer of the top venture capital firms, so I know exactly what they do and don't do.
Marc Andreessen
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The customer is always right.
Harry Gordon Selfridge
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