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Tag Name "Customer" (424)

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Customer service should not be a department, customer service is everyone's job.
Ken Blanchard
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Customers and contracts are like water and a sieve. The customer will find the largest hole and slide through it.
Larry McVoy
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Customer complaints are the schoolbooks from which we learn.
Lou Gerstner
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Customer service will become the primary value added function of every business.
Bill Gates
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Customers are a great way to finance a business for many reasons. First, customer financing is typically non dilutive. They want something from you other than equity in your business. Customers also help you fit your product to the market. And customers will help debug and improve the quality of the product.
Fred Wilson
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Customer service is the new marketing.
Derek Sivers
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Customer-centricity should be about delivering value for customers that will eventually create value for the company.
Robert G. Thompson
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Customer conversion is dependent on the right customer conversation.
Rasheed Ogunlaru
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Customer service. That is what it means.
Jon Jones
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Customer research produces bland products. We're producing a piece of art.
Michael Arrington
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Customer will create most value for you at point he thinks you're creating most value for him.
Don Peppers
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I'm not shy about asking the customer, because I want to talk about who she is and what she wants from me.
Victoria Beckham
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Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply.
Steve Jobs
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It is high time that the E.U.'s internal market delivered substantially lower communications charges for consumers and business people traveling abroad. A mobile-phone customer should not be charged a higher tariff just because he -- or she -- is traveling abroad.
Viviane Reding
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You've got to start with the customer experience and work backwards to the technology. You can't start with the technology and try to figure out where you're going to sell it.
Steve Jobs
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Innovation comes from the producer - not from the customer.
W. Edwards Deming
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Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.
Stewart Butterfield
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The customer is the most important part of the production line.
W. Edwards Deming
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Don't make promises unless you will keep them. Not planning to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.
Susan Ward
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
W. Edwards Deming
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Deal with complaints. If you give the complaint your attention, you may be able to please this one person this one time - and position your business to reap the benefits of good customer service.
Susan Ward
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Everyone is a customer for somebody, or a supplier to somebody.
W. Edwards Deming
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The customer moved on long before the industry reacted to what she wanted. She doesn't want to buy things four months in advance, she wants to buy something today and wear it tomorrow. She cares less about seasons and collections and really what she's looking for is price, quality, and convenience.
Tamara Mellon
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
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