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Ron Kaufman Inspirational Quotes (93)

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There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
Ron Kaufman
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No one ever delighted a customer by being 'good enough'.
Ron Kaufman
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If you were a customer, would you come back to buy your products or services?
Ron Kaufman
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Make your service systems so strong that everyone looks like a genius.
Ron Kaufman
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Compromise in your arguments, not in your expectations.
Ron Kaufman
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You are as important as you make others feel.
Ron Kaufman
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Tend your own garden: savor the blossoms, trim the weeds.
Ron Kaufman
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Don't let doing enough be good enough.
Ron Kaufman
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What you want to be defines what you become.
Ron Kaufman
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It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
Ron Kaufman
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Enjoy your work so that others may enjoy the results.
Ron Kaufman
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You can't always hire great service providers, but you can create them.
Ron Kaufman
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Testimonials describe what has been, and are a promise of what is to come.
Ron Kaufman
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Instead of just asking 'How did I do?' ask 'How can I do more?'
Ron Kaufman
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If you wait until you have to change, you may have waited too long.
Ron Kaufman
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Focus not on who you are, but on what you can do for others.
Ron Kaufman
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Unlimited efforts can produce unlimited results.
Ron Kaufman
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In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Ron Kaufman
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When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.
Ron Kaufman
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Exceeding expectations is where satisfaction ends and loyalty begins.
Ron Kaufman
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When the customer makes contact, he does not want a quote. He wants a commitment.
Ron Kaufman
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Service is taking action to create value for someone else.
Ron Kaufman
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A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
Ron Kaufman
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Always trust people and they may let you down. Always distrust people and you have let them down.
Ron Kaufman
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