Quote

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Zig Ziglar

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Zig Ziglar
Age: 86 †
Born: 1926
Born: November 6
Died: 2012
Died: November 28
Author
Motivational Speaker
Writer
Coffee County
Alabama
Inspiration
Loyalty
Complaints
Opportunity
Complaining
Customer
Business
Educational
Suggest
Customers
Complain
Excited
Represents
Exciting
Statistics
Ought
Owners
Retention
Huge
Managers
Retail

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It's absolutely true that unless you can instill discipline upon yourself, you will never be able to lead others.
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Rather than shrinking away from your problems, grow bigger than them.
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WORRYING does not take away tomorrow's TROUBLES, it takes away today's PEACE.
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All you need to find and accomplish God's purpose in your life is God's permission and approval--not anyone else's. When you get in step with Him, there will be a glow on your face that will make people wonder what you're up to.
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Success is one thing you can't pay for. You buy it on the installment plan and make payments everyday.
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Once you learn to do something consciously, you can move it into the subconscious and do it well. Everything you do well will be done subconsciously.
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You cannot rise about your words. A lot of people use foul, pornographic, filthy, language and you SEE, all of those words paint pictures and they reveal the internal thinking of the person on the inside. YOU cannot RISE (forward, onward upward) above your words.
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The best time to do something significant is between yesterday and tomorrow.
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Your first encounter of the day has a more direct bearing on your attitude for that day than your next five encounters.
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Remember, what you say comes back to you.
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Life is an echo. What you send out comes back. What you sow, you reap. What you give, you get. What you see in others, exists in you.
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Even a two-car parade gets fouled up if you don't decide ahead of time who's going to lead.
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Happiness is not something you find, but rather something you create.
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I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.
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Every obnoxious act is a cry for help.
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When you look at the possibilities instead of the problems, the future is filled with endless opportunities
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I'm not gonna give up, shut up, or let up, until I'm taken up... as a matter of fact, I'm just getting warmed up.
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Look at the bright side no matter how old you are, you are younger than you'll ever be again.
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Most x-rated films are advertised as adult entertaintment,for mature adults, when in reality they are juvenile entertainment for immature and insecure people.
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What you do off the job is determining factor in how far you will go on the job.
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