Quote

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Zig Ziglar

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Zig Ziglar
Age: 86 †
Born: 1926
Born: November 6
Died: 2012
Died: November 28
Author
Motivational Speaker
Writer
Coffee County
Alabama
Huge
Managers
Retail
Inspiration
Loyalty
Complaints
Opportunity
Complaining
Customer
Business
Educational
Suggest
Customers
Complain
Excited
Represents
Exciting
Statistics
Ought
Owners
Retention

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Surround yourself with those who see greatness within you, even when you don't see it yourself!
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You must first put something into your life before you can get something out of it.
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Kids instinctively know - although they will argue to the contrary - that they really are not mature enough to make good decisions on some important issues.
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Regardless of your lot in life, you can build something beautiful on it.
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I'm a constant learner. You need to be a constant student because things change and you have to change and grow. And I emphasize the word 'grow'.
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When our goals are clearly defined and intelligently set, you have, in essence, taken a major step toward programming your left brain. That frees your right brain to be its creative best.
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Be firm on principle but flexible on method.
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Motivation needs to be a part of your own life for you to be effective in conveying it to others.
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Just saying you are better than good won't make it so. But, when you understand what it takes to live the better than good life, and you apply yourself, your life will truly be better than good.
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Spend time with those you love. One of these days you will say either, 'I wish I had', or 'I'm glad I did.'
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Your input determines your outlook. Your outlook determines your output, and your output determines your future.
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Success is a personal standard, reaching for the highest that is in us, becoming all that we can be.
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Nothing is more inspiring than a person with seemingly mediocre talent rising against the odds to become a champion by way of hard work, effort, and perseverance toward their goals.
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The way you see things - your attitude - is the most important factor in your success.
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Life really is like a grindstone, in that it will either grind you down or polish you up.
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You cannot achieve someone else's goals.
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A positive attitude will have positive results because attitudes are contagious.
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It's not the situation, but whether we react, or respond, to the situation that's important.
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Everyone, including you, just naturally feels better when exposed to a cheerful, optimistic individual, regardless of the nature or length of the contact.
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In life we have many disappointments. Those who go on to greater things dwell on the disappointments briefly and then move on
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