I'm one of the people who believe the great lines come from either Western or bluegrass music.

I think the good part of the crisis is that finally, everybody is going to have to come to the table. That means the mayor's office, the board (of supervisors), the labor council, the chamber, small business. You end a recession healthier than you were when you went into it.

The beauty of service-type businesses is that if they're well run, you have huge excess cash flow.