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Emotional intelligence, more than any other factor, more than I.Q. or expertise, accounts for 85% to 90% of success at work... I.Q. is a threshold competence. You need it, but it doesn't make you a star. Emotional intelligence can.
Warren G. Bennis
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More quotes by Warren G. Bennis
Recognize and respect mutual self-interests, then build creative collaborations to serve them.
Warren G. Bennis
Good leaders make people feel that they're at the very heart of things, not at the periphery. Everyone feels that he or she makes a difference to the success of the organization. When that happens people feel centered and that gives their work meaning.
Warren G. Bennis
Create a compelling vision, one that takes people to a new place, and then translate that vision into a reality.
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Government is like an onion. To understand it, you have to peel through many different layers. Most outsiders never get beyond the first or second layer.
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Organizations should try to find out if their learning programs actually work.
Warren G. Bennis
Leaders should always expect the very best of those around them. They know that people can change and grow.
Warren G. Bennis
To be authentic is literally to be your own author... to discover your own native energies and desires, and then to find your own way of acting on them.
Warren G. Bennis
Almost without exception, members of great groups see themselves as winning underdogs, as a feisty David hurling fresh ideas at a big, backward-looking Goliath. They always have an enemy.
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I used to think that running an organization was equivalent to conducting a symphony orchestra. But I don't think that's quite it it's more like jazz. There is more improvisation.
Warren G. Bennis
The manager asks how and when the leader asks what and why.
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Leaders are people who do the right thing managers are people who do things right.
Warren G. Bennis
Trust is the emotional glue that binds followers and leaders together.
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Leaders know the importance of having someone in their lives who will unfailingly and fearlessly tell them the truth.
Warren G. Bennis
The failure to find the right niche for people - or to let them find their own perfect niches - is a major reason that so many workplaces are mediocre, even toxic, in spite of the presence of talent. Leaders of great groups give them whatever they need and free them from everything else.
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Unlike top management at Enron, exemplary leaders reward dissent. They encourage it. They understand that, whatever momentary discomfort they experience as a result of being told they might be wrong, it is more than offset by the fact that the information will help them make better decisions.
Warren G. Bennis
Our tendency to create heroes rarely jibes with the reality that most nontrivial problems require collective solutions.
Warren G. Bennis
Vision animates, inspires, transforms purpose into action.
Warren G. Bennis
The leader has a clear idea of what he wants to do professionally and personally, and the strength to persist in the face of setbacks, even failures
Warren G. Bennis
The basis of leadership is the capacity of the leader to change the mindset, the framework of the other person.
Warren G. Bennis
A leader is someone whose actions have the most profound consequences on other people's lives, for better or worse, sometime forever and ever.
Warren G. Bennis