If you walked into Netscape headquarters with a plain old modem from CompUSA they'd think it was a garage-door opener.

I've been on the Web from the beginning of the Web. The good part about writing about technology is that you never run out of ideas, because it's changing so fast. The bad part is that it's changing so fast that there's a million new products and ideas every day and every week.

Some businesses offer such a lousy customer experience that they are prime candidates for competition from Internet based stores.

I've been testing RealPlayer Cloud on all these devices… I think RealPlayer Cloud is well-designed and makes storing and sharing videos easy across different devices.

People wouldn't go on Facebook unless they wanted to share with groups of people. But there is this perception that you have been on a course to push people's information where it's visible across the Internet unless they do a bunch of stuff.

Why shouldn't a PC work like a refrigerator or a toaster?

I'm an enemy of what I call 'computer theology.' There's a class conflict out there. There's a techno-elite that lives in a different world.

People always worry that buying tech products today carries a risk of obsolescence. Most of the time, that fear is overblown.

Man, he could sell. As he liked to say, he lived at the intersection of technology and liberal arts. But there was a more personal side of Steve Jobs, of course, and I was fortunate enough to see a bit of it because I spent hours in conversation with him over the 14 years he ran Apple.

I try not to make snap judgments. I never, ever make conclusions about products I've never tried.

Books should cost less and they should be digital.

Just remember: you're not a 'dummy,' no matter what those computer books claim. The real dummies are the people who-though technically expert-couldn't design hardware and software that's usable by normal consumers if their lives depended upon it.

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