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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Good
Product
Service
Generates
Gave
Customer
Products
Invent
Asked
Gas
Light
Lights
Doe
Electric
Nothing
Customers
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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Without questions, there is no learning.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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You must have a supplier relationship of constant improvement.
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Nothing happens without personal transformation.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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When people try to do what they can not do, they wish to give up.
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To copy is to invite disaster.
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You cannot inspect quality into the product it is already there.
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We should be guided by theory, not by numbers.
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Let us ask our suppliers to come and help us to solve our problems.
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There is no substitute for knowledge.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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