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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Good
Product
Service
Generates
Gave
Customer
Products
Invent
Asked
Gas
Light
Lights
Doe
Electric
Nothing
Customers
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Zero defects is a super highway going down the tube.
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3% of the problems have figures, 97% of the problems do not.
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Let us ask our suppliers to come and help us to solve our problems.
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The individual has been crushed by our style of management today.
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Hard work and best efforts will not by themselves dig us out of the pit.
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It's management's job to know.
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Put a good person in a bad system and the bad system wins, no contest.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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People care more for themselves when they contribute to the system.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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We want best efforts guided by theory.
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Uncontrolled variation is the enemy of quality.
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Without theory, there are no questions.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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A leader must have knowledge. A leader must be able to teach.
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All anyone asks for is a chance to work with pride.
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The process is not just the sum of its parts.
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It's not enough to do your best you must know what to do & then do your best.
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