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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Nothing
Customers
Good
Product
Service
Generates
Gave
Customer
Products
Invent
Asked
Gas
Light
Lights
Doe
Electric

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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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A goal without a method is nonsense.
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A rational prediction has an explanation based on theory.
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Judging people does not help them.
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Nobody goes to work to do a bad job.
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We have to bring back the individual. Management has smothered the individual.
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You should not ask questions without knowledge.
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Defects are not free. Somebody makes them, and gets paid for making them.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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You do not install quality you begin to work at it.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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People need to know how their job contributes.
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Hold everybody accountable? Ridiculous!
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The process is not just the sum of its parts.
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Lack of knowledge - that is the problem.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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