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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Gave
Customer
Products
Invent
Asked
Gas
Light
Lights
Doe
Electric
Nothing
Customers
Good
Product
Service
Generates
More quotes by W. Edwards Deming
We are here to make another world.
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Manage the cause, not the result.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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We are here for an education.
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The customer is the most important part of the production line.
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Divide responsibility and nobody is responsible.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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Let us ask our suppliers to come and help us to solve our problems.
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Uncontrolled variation is the enemy of quality.
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The transformation will come from leadership.
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Shrink, shrink variation, to reduce the loss.
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You can not plan to make a discovery. You do not plan innovation.
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We have to bring back the individual. Management has smothered the individual.
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We must satisfy our customers.
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When a system is stable, telling the worker about mistakes is only tampering.
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Quality starts in the boardroom.
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If you do not know how to ask the right question, you discover nothing.
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The worker is not the problem. The problem is at the top! Management!
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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Management is prediction.
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