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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Good
Product
Service
Generates
Gave
Customer
Products
Invent
Asked
Gas
Light
Lights
Doe
Electric
Nothing
Customers
More quotes by W. Edwards Deming
Whenever there is fear, you will get wrong figures.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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A goal without a method is nonsense.
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People are entitled to joy in work.
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A rule should suit the purpose.
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Anyone that enjoys his work is a pleasure to work with.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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People learn in different ways: reading, listening, pictures, watching.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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It's not enough to do your best you must know what to do & then do your best.
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All models are wrong some models are useful.
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You can expect what you inspect.
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You do not install knowledge.
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All anyone asks for is a chance to work with pride.
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Innovation comes from people who take joy in their work.
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Eliminate numerical quotas, including Management by Objectives.
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The individual has been crushed by our style of management today.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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Nobody should try to use data unless he has collected data.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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