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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Light
Lights
Doe
Electric
Nothing
Customers
Good
Product
Service
Generates
Gave
Customer
Products
Invent
Asked
Gas
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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Innovation comes from the producer - not from the customer.
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Competition should not be for a share of the market-but to expand the market.
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We know what we told him, but we don't know what he heard.
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A rule should suit the purpose.
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People care more for themselves when they contribute to the system.
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Quality is pride of workmanship.
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A leader's job is to help his people.
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Quality starts in the boardroom.
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You can not achieve an aim unless you have a method.
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Hold everybody accountable? Ridiculous!
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People need to know what their jobs are.
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It is not necessary to change. Survival is not mandatory.
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Management by results is confusing special causes with common causes.
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Knowledge is the key.
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Any manager can do well in an expanding market.
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The job can't be finished only improved to please the customer.
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