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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Performance
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System
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Interaction
People
Account
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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Retroactive management emphasizes the bottom line.
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Meeting specifications is not enough.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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Eliminate numerical quotas, including Management by Objectives.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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Innovation comes from people who take joy in their work.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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A rational prediction has an explanation based on theory.
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