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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Performance
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Performances
Percent
System
May
Work
Interaction
People
Account
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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Judging people does not help them.
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You have to manage a system. The system doesn't manage itself.
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We should be guided by theory, not by numbers.
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Everyone is a customer for somebody, or a supplier to somebody.
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A bad system will beat a good person every time.
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You do not find knowledge in a dictionary, only information.
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You must have a supplier relationship of constant improvement.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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Hold everybody accountable? Ridiculous!
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People care more for themselves when they contribute to the system.
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Management by results - like driving a car by looking in rear view mirror.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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