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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Work
Interaction
People
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Performance
Accounts
Performances
Percent
System
May
More quotes by W. Edwards Deming
The most important things cannot be measured.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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People work in the system. Management creates the system
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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Management's job is to optimize the whole system.
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Let us ask our suppliers to come and help us to solve our problems.
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You can not define being exactly on time.
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No requirement of industry is so much neglected as operational definitions.
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All models are wrong some models are useful.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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If someone can make a contribution to the company he feels important.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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Without questions, there is no learning.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
W. Edwards Deming
I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
W. Edwards Deming
You can only elevate individual performance by elevating that of the entire system.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
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You can not achieve an aim unless you have a method.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
W. Edwards Deming