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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
May
Work
Interaction
People
Account
Performance
Accounts
Performances
Percent
System
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We must satisfy our customers.
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Management by results - like driving a car by looking in rear view mirror.
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We want best efforts guided by theory.
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Whenever there is fear, you will get wrong figures.
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Nobody goes to work to do a bad job.
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Don't expect smart people to listen to you without proof.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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Management by results is confusing special causes with common causes.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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Management does not know what a system is.
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People learn in different ways: reading, listening, pictures, watching.
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The transformation will come from leadership.
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Monetary rewards are not a substitute for intrinsic motivation.
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A system can not understand itself.
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Zero defects is a super highway going down the tube.
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You cannot inspect quality into the product it is already there.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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The most important figures for management of any organization are unknown and unknowable.
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
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I am not reporting things about people. I am reporting things about practices.
W. Edwards Deming
