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Absence of defects does not necessarily build business... Something more is required.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Build
Business
Doe
Something
Defects
Required
Absence
Necessarily
More quotes by W. Edwards Deming
We know what we told him, but we don't know what he heard.
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Change the rule and you will get a new number.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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You can only elevate individual performance by elevating that of the entire system.
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A leader's job is to help his people.
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Nobody goes to work to do a bad job.
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Any manager can do well in an expanding market.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
W. Edwards Deming
The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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A system can not understand itself.
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You can not hear what you do not understand.
W. Edwards Deming
People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
W. Edwards Deming
The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
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In God we trust all others bring data.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming
You cannot inspect quality into the product it is already there.
W. Edwards Deming
Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
W. Edwards Deming
Without theory there is nothing to modify or learn.
W. Edwards Deming
A rule should suit the purpose.
W. Edwards Deming
