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Absence of defects does not necessarily build business... Something more is required.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Something
Defects
Required
Absence
Necessarily
Build
Business
Doe
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It only takes a little innovation.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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Confusing common causes with special causes will only make things worse.
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Competition should not be for a share of the market-but to expand the market.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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People need to know how their job contributes.
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People are entitled to joy in work.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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3% of the problems have figures, 97% of the problems do not.
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We must understand variation.
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Knowledge is the key.
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Quality starts in the boardroom.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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A leader is a coach, not a judge.
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To optimize the whole, we must sub-optimize the parts
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We have to bring back the individual. Management has smothered the individual.
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We must satisfy our customers.
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Nobody should try to use data unless he has collected data.
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