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Absence of defects does not necessarily build business... Something more is required.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Defects
Required
Absence
Necessarily
Build
Business
Doe
Something
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Management is prediction.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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Profit in business comes from repeat customers
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Information is not knowledge. Let's not confuse the two.
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Monetary rewards are not a substitute for intrinsic motivation.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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Any two people have different ideas of what is important.
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Transformation is not automatic. It must be learned it must be led.
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Quality is everyone's responsibility.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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You do not install quality you begin to work at it.
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Defects are not free. Somebody makes them, and gets paid for making them.
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We are here to make another world.
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
W. Edwards Deming
