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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Course
Improvement
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Service
Differs
Products
Manufacturing
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More quotes by W. Edwards Deming
People care more for themselves when they contribute to the system.
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Anyone that enjoys his work is a pleasure to work with.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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The greatest losses are unknown and unknowable.
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When we cooperate, everybody wins.
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No requirement of industry is so much neglected as operational definitions.
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Manage the cause, not the result.
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We know what we told him, but we don't know what he heard.
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Quality starts in the boardroom.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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Quality is everyone's responsibility.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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Management by results - like driving a car by looking in rear view mirror.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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It only takes a little innovation.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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Profit in business comes from repeat customers
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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Without theory there is nothing to modify or learn.
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