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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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More quotes by W. Edwards Deming
Competition should not be for a share of the market-but to expand the market.
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You can expect what you inspect.
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To copy is to invite disaster.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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You have to manage a system. The system doesn't manage itself.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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...the most important things we need to manage can't be measured.
W. Edwards Deming
A man who knows not his limitations is of no use to anyone.
W. Edwards Deming
It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
W. Edwards Deming
You can not hear what you do not understand.
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You must have a supplier relationship of constant improvement.
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A rational prediction has an explanation based on theory.
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A leader knows who is outside of the system and needs special help.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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Without theory there is nothing to modify or learn.
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We must understand variation.
W. Edwards Deming
When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
W. Edwards Deming
A leader's job is to help his people.
W. Edwards Deming
We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
W. Edwards Deming
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
W. Edwards Deming
