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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Method
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More quotes by W. Edwards Deming
Monetary rewards are not a substitute for intrinsic motivation.
W. Edwards Deming
Put a good person in a bad system and the bad system wins, no contest.
W. Edwards Deming
Quality is pride of workmanship.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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The aim should be to work on the method of management.
W. Edwards Deming
Mere allocation of huge sums of money for quality will not bring quality.
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The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
W. Edwards Deming
There is no substitute for knowledge.
W. Edwards Deming
Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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Profit in business comes from repeat customers
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
W. Edwards Deming
It would be a mistake to export western management to a friendly country.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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Don't expect smart people to listen to you without proof.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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Management is prediction.
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Manage the cause, not the result.
W. Edwards Deming
The most important figures for management of any organization are unknown and unknowable.
W. Edwards Deming
You should not ask questions without knowledge.
W. Edwards Deming
We know what we told him, but we don't know what he heard.
W. Edwards Deming
