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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Principles
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The most important figures for management of any organization are unknown and unknowable.
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
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Understanding variation is the key to success in quality and business.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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A goal without a method is nonsense.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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Management is prediction.
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A system can not understand itself.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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You can expect what you inspect.
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To optimize the whole, we must sub-optimize the parts
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Everyone is a customer for somebody, or a supplier to somebody.
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A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
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In God we trust all others bring data.
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Plants don't close from poor workmanship, but from poor management.
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Change the rule and you will get a new number.
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