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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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More quotes by W. Edwards Deming
Knowledge is the key.
W. Edwards Deming
You can not plan to make a discovery. You do not plan innovation.
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We have to bring back the individual. Management has smothered the individual.
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Experience by itself teaches nothing.
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Everyone is a customer for somebody, or a supplier to somebody.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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If you destroy the people of a company, you do not have much left.
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Nobody goes to work to do a bad job.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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It's not enough to do your best you must know what to do & then do your best.
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A leader is a coach, not a judge.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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Management by results is confusing special causes with common causes.
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People need to know what their jobs are.
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Without theory we can only copy.
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
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Eliminate numerical quotas, including Management by Objectives.
W. Edwards Deming