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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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Improvement
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Service
Differs
Products
Manufacturing
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More quotes by W. Edwards Deming
The transformation will come from leadership.
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A committee appointed by the President of a company will report what the President wishes to hear. Would they dare report otherwise?.
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Management is prediction.
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Management by results - like driving a car by looking in rear view mirror.
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Retroactive management emphasizes the bottom line.
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Without theory there is nothing to modify or learn.
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A rational prediction has an explanation based on theory.
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Understanding variation is the key to success in quality and business.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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A goal without a method is nonsense.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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3% of the problems have figures, 97% of the problems do not.
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A man who knows not his limitations is of no use to anyone.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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We must understand variation.
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You must have a supplier relationship of constant improvement.
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Nothing happens without personal transformation.
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Does experience help? NO! Not if we are doing the wrong things.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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A leader knows who is outside of the system and needs special help.
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