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It would be a mistake to export western management to a friendly country.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Friendly
Management
Western
Mistake
Country
Would
Export
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When a system is stable, telling the worker about mistakes is only tampering.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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A leader is a coach, not a judge.
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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
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A leader's job is to help his people.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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People learn in different ways: reading, listening, pictures, watching.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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The emphasis should be on why we do a job.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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We are here to make another world.
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Many people in management are being paid to produce waste.
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Plants don't close from poor workmanship, but from poor management.
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Quality is pride of workmanship.
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Quality begins with the intent, which is fixed by management.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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Without theory, there are no questions.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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