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It would be a mistake to export western management to a friendly country.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Would
Export
Friendly
Management
Western
Mistake
Country
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Management by results is confusing special causes with common causes.
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Anyone that enjoys his work is a pleasure to work with.
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The most important measures are both unknown and unknowable.
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Management's job is to optimize the whole system.
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There is no knowledge without theory.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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Everyone is a customer for somebody, or a supplier to somebody.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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If someone can make a contribution to the company he feels important.
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Any manager can do well in an expanding market.
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Management's job is to know which systems are stable and which are not.
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