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The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Take
Giving
Innovate
Needs
Predict
Customers
Market
Lucky
Moral
Give
More quotes by W. Edwards Deming
One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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The questions are more important than the answers.
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It's not enough to do your best you must know what to do & then do your best.
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The most important measures are both unknown and unknowable.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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You can not define being exactly on time.
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A leader is a coach, not a judge.
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Management by results is confusing special causes with common causes.
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Just because you can measure everything doesn't mean that you should.
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You can not hear what you do not understand.
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3% of the problems have figures, 97% of the problems do not.
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Knowledge needs to be a verb.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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The most important figures for management of any organization are unknown and unknowable.
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The aim should be to work on the method of management.
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You cannot inspect quality into the product it is already there.
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It only takes a little innovation.
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