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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Find
Realize
Firsts
Problems
Come
Realizing
First
Small
Must
Waiting
People
Bigs
Place
Problem
Wait
More quotes by W. Edwards Deming
Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
W. Edwards Deming
Experience by itself teaches nothing.
W. Edwards Deming
The most important figures for management of any organization are unknown and unknowable.
W. Edwards Deming
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
W. Edwards Deming
Stamping out fires is a lot of fun, but it is only putting things back the way they were.
W. Edwards Deming
Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
W. Edwards Deming
To copy is to invite disaster.
W. Edwards Deming
Zero defects is a super highway going down the tube.
W. Edwards Deming
Does experience help? NO! Not if we are doing the wrong things.
W. Edwards Deming
Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
W. Edwards Deming
Just because you can measure everything doesn't mean that you should.
W. Edwards Deming
Management by results is confusing special causes with common causes.
W. Edwards Deming
We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
W. Edwards Deming
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
W. Edwards Deming
The customer is the most important part of the production line.
W. Edwards Deming
If you do not know how to ask the right question, you discover nothing.
W. Edwards Deming
Management does not know what a system is.
W. Edwards Deming
Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
W. Edwards Deming
Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
W. Edwards Deming
Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
W. Edwards Deming
