Quote

If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Firsts
Problems
Come
Realizing
First
Small
Must
Waiting
People
Bigs
Place
Problem
Wait
Find
Realize

More quotes by W. Edwards Deming

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Uncontrolled variation is the enemy of quality.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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It's not enough to do your best you must know what to do & then do your best.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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We must understand variation.
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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There is no knowledge without theory.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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We want best efforts guided by theory.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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The most important things cannot be measured.
W. Edwards Deming
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We are being ruined by the best efforts of people who are doing the wrong thing.
W. Edwards Deming
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A rational prediction has an explanation based on theory.
W. Edwards Deming
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Management by results is confusing special causes with common causes.
W. Edwards Deming
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People are entitled to joy in work.
W. Edwards Deming
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
W. Edwards Deming
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The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
W. Edwards Deming