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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Years
Crisis
Trivial
Program
Delusion
Company
Improvement
Quality
Starts
Year
Gain
Expounded
Suffering
Suffer
Accrue
Part
Gains
Quantify
Able
Dollars
Expects

More quotes by W. Edwards Deming

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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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...the most important things we need to manage can't be measured.
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Without questions, there is no learning.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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Innovation comes from people who take joy in their work.
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Competition should not be for a share of the market-but to expand the market.
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Retroactive management emphasizes the bottom line.
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Anyone that enjoys his work is a pleasure to work with.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
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The most important figures for management of any organization are unknown and unknowable.
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Knowledge needs to be a verb.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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It would be a mistake to export western management to a friendly country.
W. Edwards Deming
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The customer invents nothing. New products and new services come from the producer.
W. Edwards Deming
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
W. Edwards Deming
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It only takes a little innovation.
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A rational prediction has an explanation based on theory.
W. Edwards Deming
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Uncontrolled variation is the enemy of quality.
W. Edwards Deming