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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Company
Improvement
Quality
Starts
Year
Gain
Expounded
Suffering
Suffer
Accrue
Part
Gains
Quantify
Able
Dollars
Expects
Years
Crisis
Trivial
Program
Delusion

More quotes by W. Edwards Deming

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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
W. Edwards Deming
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Quality is pride of workmanship.
W. Edwards Deming
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
W. Edwards Deming
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
W. Edwards Deming
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The most important measures are both unknown and unknowable.
W. Edwards Deming
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
W. Edwards Deming
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Quality starts in the boardroom.
W. Edwards Deming
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Managing by results only makes things worse.
W. Edwards Deming
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The most basic problem is that performance appraisals often don't accurately assess performance.
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A man who knows not his limitations is of no use to anyone.
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We are being ruined by the best efforts of people who are doing the wrong thing.
W. Edwards Deming
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You do not find knowledge in a dictionary, only information.
W. Edwards Deming
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The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
W. Edwards Deming
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
W. Edwards Deming
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
W. Edwards Deming
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We want best efforts guided by theory.
W. Edwards Deming
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It does not happen all at once. There is no instant pudding.
W. Edwards Deming
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We must understand variation.
W. Edwards Deming
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A system must be managed. It will not manage itself.
W. Edwards Deming
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
W. Edwards Deming