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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Important
Accounts
Needs
Management
Figures
Successful
Unknowable
Alone
Nevertheless
Cannot
Account
Take
Unknown
Must
Visible
More quotes by W. Edwards Deming
Profit in business comes from repeat customers
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You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
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We want best efforts guided by theory.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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A goal without a method is nonsense.
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You can not achieve an aim unless you have a method.
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Each system is perfectly designed to give you exactly what you are getting today.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
W. Edwards Deming
Without theory, there are no questions.
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The problem is that most courses teach what is wrong.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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Confusing common causes with special causes will only make things worse.
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It is not necessary to change. Survival is not mandatory.
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
W. Edwards Deming
Hard work and best efforts will not by themselves dig us out of the pit.
W. Edwards Deming
If you do not know how to ask the right question, you discover nothing.
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Management by results - like driving a car by looking in rear view mirror.
W. Edwards Deming
