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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Successful
Unknowable
Alone
Nevertheless
Cannot
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Take
Unknown
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Visible
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Management
Figures
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Change the rule and you will get a new number.
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You can only elevate individual performance by elevating that of the entire system.
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You do not install quality you begin to work at it.
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Managing by results only makes things worse.
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You can not plan to make a discovery. You do not plan innovation.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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The customer invents nothing. New products and new services come from the producer.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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Management's job is to know which systems are stable and which are not.
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
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The most important figures for management of any organization are unknown and unknowable.
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Shrink, shrink variation, to reduce the loss.
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The job can't be finished only improved to please the customer.
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Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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Nobody goes to work to do a bad job.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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Let us ask our suppliers to come and help us to solve our problems.
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Manage the cause, not the result.
W. Edwards Deming