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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Cannot
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Take
Unknown
Must
Visible
Important
Accounts
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Management
Figures
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Alone
Nevertheless
More quotes by W. Edwards Deming
Quality starts in the boardroom.
W. Edwards Deming
The customer is the most important part of the production line.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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Hold everybody accountable? Ridiculous!
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Management's job is to optimize the whole system.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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Manage the cause, not the result.
W. Edwards Deming
Nobody should try to use data unless he has collected data.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
W. Edwards Deming
Many people in management are being paid to produce waste.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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Retroactive management emphasizes the bottom line.
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The emphasis should be on why we do a job.
W. Edwards Deming
Quality is pride of workmanship.
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Stamping out fires is a lot of fun, but it is only putting things back the way they were.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
W. Edwards Deming
Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
W. Edwards Deming
A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
W. Edwards Deming
Now, we learn that a system must have an aim. Without an aim, there is no system.
W. Edwards Deming
