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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Important
Accounts
Needs
Management
Figures
Successful
Unknowable
Alone
Nevertheless
Cannot
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Unknown
Must
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There is no substitute for knowledge.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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You have to manage a system. The system doesn't manage itself.
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There is very little evidence that we give a hoot about profit.
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When we cooperate, everybody wins.
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Survival is optional. No one has to change.
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To optimize the whole, we must sub-optimize the parts
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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The customer invents nothing. New products and new services come from the producer.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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Hard work and best efforts will not by themselves dig us out of the pit.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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Without theory there is nothing to modify or learn.
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The transformation will come from leadership.
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