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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Must
Visible
Important
Accounts
Needs
Management
Figures
Successful
Unknowable
Alone
Nevertheless
Cannot
Account
Take
Unknown
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
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The most important measures are both unknown and unknowable.
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When a system is stable, telling the worker about mistakes is only tampering.
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Whenever there is fear, you will get wrong figures.
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We should be guided by theory, not by numbers.
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It does not happen all at once. There is no instant pudding.
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Information is not knowledge. Let's not confuse the two.
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Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
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A leader knows who is outside of the system and needs special help.
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If someone can make a contribution to the company he feels important.
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Change the rule and you will get a new number.
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People learn in different ways: reading, listening, pictures, watching.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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We are here to make another world.
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