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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Figures
Successful
Unknowable
Alone
Nevertheless
Cannot
Account
Take
Unknown
Must
Visible
Important
Accounts
Needs
Management
More quotes by W. Edwards Deming
It does not happen all at once. There is no instant pudding.
W. Edwards Deming
Management's job is to know which systems are stable and which are not.
W. Edwards Deming
You cannot inspect quality into the product it is already there.
W. Edwards Deming
Absence of defects does not necessarily build business... Something more is required.
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He that would run his company on visible figures alone will in time have neither company nor figures.
W. Edwards Deming
A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
W. Edwards Deming
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
W. Edwards Deming
Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
W. Edwards Deming
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
W. Edwards Deming
We should work on our process, not the outcome of our processes.
W. Edwards Deming
When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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Management by results is confusing special causes with common causes.
W. Edwards Deming
The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
W. Edwards Deming
The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
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Everyone is a customer for somebody, or a supplier to somebody.
W. Edwards Deming
Knowledge needs to be a verb.
W. Edwards Deming
If you do not know how to ask the right question, you discover nothing.
W. Edwards Deming
The main difference between service and manufacturing is the service department doesn't know that they have a product.
W. Edwards Deming
There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
W. Edwards Deming
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
W. Edwards Deming
