Quote

It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Enough
Obligation
Must
Commit
Life
Management
Committed
Support
Delegated
Quality
Obligations
Action
Productivity
Cannot
Required

More quotes by W. Edwards Deming

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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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Nobody should try to use data unless he has collected data.
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Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
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If someone can make a contribution to the company he feels important.
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To optimize the whole, we must sub-optimize the parts
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To copy is to invite disaster.
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No one can measure the loss of business that may arise from a defective item that goes out to a customer.
W. Edwards Deming
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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A bad system will beat a good person every time.
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It does not happen all at once. There is no instant pudding.
W. Edwards Deming
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
W. Edwards Deming
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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When people try to do what they can not do, they wish to give up.
W. Edwards Deming
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Now, we learn that a system must have an aim. Without an aim, there is no system.
W. Edwards Deming
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The questions are more important than the answers.
W. Edwards Deming
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The most basic problem is that performance appraisals often don't accurately assess performance.
W. Edwards Deming
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Change the rule and you will get a new number.
W. Edwards Deming
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Understanding variation is the key to success in quality and business.
W. Edwards Deming
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
W. Edwards Deming