Quote

It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Must
Commit
Life
Management
Committed
Support
Delegated
Quality
Obligations
Action
Productivity
Cannot
Required
Enough
Obligation

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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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Put a good person in a bad system and the bad system wins, no contest.
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Without theory we can only copy.
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A goal without a method is nonsense.
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Just because you can measure everything doesn't mean that you should.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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There is no knowledge without theory.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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All models are wrong some models are useful.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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The customer invents nothing. New products and new services come from the producer.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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Let us ask our suppliers to come and help us to solve our problems.
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Nobody should try to use data unless he has collected data.
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