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No requirement of industry is so much neglected as operational definitions.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Operational
Requirement
Neglected
Requirements
Definitions
Industry
Much
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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Don't expect smart people to listen to you without proof.
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The greatest losses are unknown and unknowable.
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Retroactive management emphasizes the bottom line.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
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The most basic problem is that performance appraisals often don't accurately assess performance.
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Hard work and best efforts will not by themselves dig us out of the pit.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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It would be a mistake to export western management to a friendly country.
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Many people in management are being paid to produce waste.
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A goal without a method is nonsense.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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The customer invents nothing. New products and new services come from the producer.
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Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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Any manager can do well in an expanding market.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
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Information is not knowledge. Let's not confuse the two.
W. Edwards Deming