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No requirement of industry is so much neglected as operational definitions.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Operational
Requirement
Neglected
Requirements
Definitions
Industry
Much
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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The customer invents nothing. New products and new services come from the producer.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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Meeting specifications is not enough.
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Improve quality, you automatically improve productivity.
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We are here to make another world.
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
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People are entitled to joy in work.
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Quality is everyone's responsibility.
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Without questions, there is no learning.
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Defects are not free. Somebody makes them, and gets paid for making them.
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Knowledge needs to be a verb.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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To optimize the whole, we must sub-optimize the parts
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Lack of knowledge - that is the problem.
W. Edwards Deming
