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No requirement of industry is so much neglected as operational definitions.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Much
Operational
Requirement
Neglected
Requirements
Definitions
Industry
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We are here for an education.
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Quality starts in the boardroom.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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You do not install knowledge.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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Improve quality, you automatically improve productivity.
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Hold everybody accountable? Ridiculous!
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The emphasis should be on why we do a job.
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Hard work and best efforts will not by themselves dig us out of the pit.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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Without theory we can only copy.
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Manage the cause, not the result.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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Eliminate numerical quotas, including Management by Objectives.
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A leader is a coach, not a judge.
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We should work on our process, not the outcome of our processes.
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