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You must not run your Organization as a functional hierarchy. You must understand it as a System.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Organization
System
Understand
Running
Must
Functional
Hierarchy
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Improve quality, you automatically improve productivity.
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It would be a mistake to export western management to a friendly country.
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Quality begins with the intent, which is fixed by management.
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A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
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You can not hear what you do not understand.
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Any manager can do well in an expanding market.
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Judging people does not help them.
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The greatest losses are unknown and unknowable.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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You can only elevate individual performance by elevating that of the entire system.
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You have to manage a system. The system doesn't manage itself.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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If you do not know how to ask the right question, you discover nothing.
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The problem is that most courses teach what is wrong.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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We should be guided by theory, not by numbers.
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The emphasis should be on why we do a job.
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A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
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Plants don't close from poor workmanship, but from poor management.
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