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You must not run your Organization as a functional hierarchy. You must understand it as a System.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Running
Must
Functional
Hierarchy
Organization
System
Understand
More quotes by W. Edwards Deming
Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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Eliminate numerical quotas, including Management by Objectives.
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A rational prediction has an explanation based on theory.
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When we cooperate, everybody wins.
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Change the rule and you will get a new number.
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Whenever there is fear, you will get wrong figures.
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Competition should not be for a share of the market-but to expand the market.
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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We have to bring back the individual. Management has smothered the individual.
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
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You do not install knowledge.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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Monetary rewards are not a substitute for intrinsic motivation.
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To copy is to invite disaster.
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Improve quality, you automatically improve productivity.
W. Edwards Deming
We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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A leader knows who is outside of the system and needs special help.
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Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.
W. Edwards Deming