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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Cost
Quality
Poor
Else
Didn
Buys
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Customer
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More quotes by W. Edwards Deming
Uncontrolled variation is the enemy of quality.
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It does not happen all at once. There is no instant pudding.
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Change the rule and you will get a new number.
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Retroactive management emphasizes the bottom line.
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Quality starts in the boardroom.
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The worker is not the problem. The problem is at the top! Management!
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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Management is prediction.
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3% of the problems have figures, 97% of the problems do not.
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The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
W. Edwards Deming
Lack of knowledge - that is the problem.
W. Edwards Deming
The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
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The most important figures for management of any organization are unknown and unknowable.
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
W. Edwards Deming
There is very little evidence that we give a hoot about profit.
W. Edwards Deming
You can expect what you inspect.
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Quality begins with the intent, which is fixed by management.
W. Edwards Deming
We are being ruined by the best efforts of people who are doing the wrong thing.
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
W. Edwards Deming
If you destroy the people of a company, you do not have much left.
W. Edwards Deming
