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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Quality
Poor
Else
Didn
Buys
Someone
Customer
Like
Customers
Biggest
Cost
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Absence of defects does not necessarily build business... Something more is required.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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In God we trust all others bring data.
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To optimize the whole, we must sub-optimize the parts
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Defects are not free. Somebody makes them, and gets paid for making them.
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You can expect what you inspect.
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You can not plan to make a discovery. You do not plan innovation.
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People need to know what their jobs are.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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A rational prediction has an explanation based on theory.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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When a worker has reached a stable state, further training will not help him.
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Improve quality, you automatically improve productivity.
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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If you do not know how to ask the right question, you discover nothing.
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