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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
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In God we trust all others bring data.
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Confusing common causes with special causes will only make things worse.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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It would be a mistake to export western management to a friendly country.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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If you do not know how to ask the right question, you discover nothing.
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Transformation is not automatic. It must be learned it must be led.
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The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
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Without theory there is nothing to modify or learn.
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If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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A rational prediction has an explanation based on theory.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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The process is not just the sum of its parts.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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