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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Else
Didn
Buys
Someone
Customer
Like
Customers
Biggest
Cost
Quality
Poor
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Each system is perfectly designed to give you exactly what you are getting today.
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The result of long-term relationships is better and better quality, and lower and lower costs.
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What makes a scientist great is the care that he takes in telling you what is wrong with his results, so that you will not misuse them.
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The customer is the most important part of the production line.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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Meeting specifications is not enough.
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A rational prediction has an explanation based on theory.
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