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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Someone
Customer
Like
Customers
Biggest
Cost
Quality
Poor
Else
Didn
Buys
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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Don't expect smart people to listen to you without proof.
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It is not necessary to change. Survival is not mandatory.
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Management's job is to know which systems are stable and which are not.
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We are here to make another world.
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It's management's job to know.
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Any manager can do well in an expanding market.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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Does experience help? NO! Not if we are doing the wrong things.
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Quality starts in the boardroom.
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Shrink, shrink variation, to reduce the loss.
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People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
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The problem is that most courses teach what is wrong.
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