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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Cost
Quality
Poor
Else
Didn
Buys
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Customer
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Plants don't close from poor workmanship, but from poor management.
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Confusing common causes with special causes will only make things worse.
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When a worker has reached a stable state, further training will not help him.
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Defects are not free. Somebody makes them, and gets paid for making them.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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We are here for an education.
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