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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Quality
Poor
Else
Didn
Buys
Someone
Customer
Like
Customers
Biggest
Cost
More quotes by W. Edwards Deming
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming
There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
W. Edwards Deming
When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
W. Edwards Deming
In God we trust all others bring data.
W. Edwards Deming
Quality is everyone's responsibility.
W. Edwards Deming
We should be guided by theory, not by numbers.
W. Edwards Deming
Management's job is to know which systems are stable and which are not.
W. Edwards Deming
A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
W. Edwards Deming
The customer is the most important part of the production line.
W. Edwards Deming
Nobody should try to use data unless he has collected data.
W. Edwards Deming
The most important measures are both unknown and unknowable.
W. Edwards Deming
The job can't be finished only improved to please the customer.
W. Edwards Deming
Nothing happens without personal transformation.
W. Edwards Deming
People work in the system. Management creates the system
W. Edwards Deming
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
W. Edwards Deming
You can expect what you inspect.
W. Edwards Deming
The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
W. Edwards Deming
Hold everybody accountable? Ridiculous!
W. Edwards Deming
Lack of knowledge - that is the problem.
W. Edwards Deming
