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The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Poor
Else
Didn
Buys
Someone
Customer
Like
Customers
Biggest
Cost
Quality
More quotes by W. Edwards Deming
To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
W. Edwards Deming
Many people in management are being paid to produce waste.
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The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
W. Edwards Deming
You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
W. Edwards Deming
Competition should not be for a share of the market-but to expand the market.
W. Edwards Deming
We are here to make another world.
W. Edwards Deming
Management by results is confusing special causes with common causes.
W. Edwards Deming
Absence of defects does not necessarily build business... Something more is required.
W. Edwards Deming
All anyone asks for is a chance to work with pride.
W. Edwards Deming
A man who knows not his limitations is of no use to anyone.
W. Edwards Deming
We know what we told him, but we don't know what he heard.
W. Edwards Deming
Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
W. Edwards Deming
The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.
W. Edwards Deming
A leader's job is to help his people.
W. Edwards Deming
We should work on our process, not the outcome of our processes.
W. Edwards Deming
The job can't be finished only improved to please the customer.
W. Edwards Deming
It's not enough to do your best you must know what to do & then do your best.
W. Edwards Deming
If you destroy the people of a company, you do not have much left.
W. Edwards Deming
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
W. Edwards Deming
