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Each system is perfectly designed to give you exactly what you are getting today.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
System
Getting
Give
Today
Giving
Designed
Perfectly
Exactly
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The problem is that most courses teach what is wrong.
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We want best efforts guided by theory.
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Mere allocation of huge sums of money for quality will not bring quality.
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Without theory there is nothing to modify or learn.
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The customer is the most important part of the production line.
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Understanding variation is the key to success in quality and business.
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Innovation comes from people who take joy in their work.
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It's not enough to do your best you must know what to do & then do your best.
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All models are wrong some models are useful.
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You should not ask questions without knowledge.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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Management's job is to optimize the whole system.
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...the most important things we need to manage can't be measured.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
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You can not hear what you do not understand.
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Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.
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Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
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Defects are not free. Somebody makes them, and gets paid for making them.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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