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Each system is perfectly designed to give you exactly what you are getting today.

W. Edwards Deming

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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Today
Giving
Designed
Perfectly
Exactly
System
Getting
Give

More quotes by W. Edwards Deming

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All anyone asks for is a chance to work with pride.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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Eliminate numerical quotas, including Management by Objectives.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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Management's job is to know which systems are stable and which are not.
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Innovation comes from the producer - not from the customer.
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If someone can make a contribution to the company he feels important.
W. Edwards Deming
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Quality begins with the intent, which is fixed by management.
W. Edwards Deming
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
W. Edwards Deming
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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
W. Edwards Deming
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The greatest losses are unknown and unknowable.
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Managing by results only makes things worse.
W. Edwards Deming
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Rational behavior requires theory. Reactive behavior requires only reflex action.
W. Edwards Deming
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Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
W. Edwards Deming
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You can not plan to make a discovery. You do not plan innovation.
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Nothing happens without personal transformation.
W. Edwards Deming
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...the most important things we need to manage can't be measured.
W. Edwards Deming
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We have to bring back the individual. Management has smothered the individual.
W. Edwards Deming
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You should not ask questions without knowledge.
W. Edwards Deming
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
W. Edwards Deming