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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Part
Good
Operation
Operations
Separate
Produce
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Economy
Another
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Hold everybody accountable? Ridiculous!
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Any manager can do well in an expanding market.
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He that would run his company on visible figures alone will in time have neither company nor figures.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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You can not hear what you do not understand.
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People need to know how their job contributes.
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The most important measures are both unknown and unknowable.
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Without theory there is nothing to modify or learn.
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When we cooperate, everybody wins.
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People care more for themselves when they contribute to the system.
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Management's job is to know which systems are stable and which are not.
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You can only elevate individual performance by elevating that of the entire system.
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Information is not knowledge. Let's not confuse the two.
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We are here to learn, to make a difference and to have fun.
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One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
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A goal without a method is nonsense.
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Change the rule and you will get a new number.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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We should work on our process, not the outcome of our processes.
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