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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Good
Operation
Operations
Separate
Produce
Ones
Economy
Another
Part
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Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
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When a worker has reached a stable state, further training will not help him.
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We know what we told him, but we don't know what he heard.
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People need to know how their job contributes.
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A bad system will beat a good person every time.
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Many people in management are being paid to produce waste.
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Nothing happens without personal transformation.
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He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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Adopt a new philosophy of cooperation (win-win) in which everybody wins.
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People need to know what their jobs are.
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Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
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A leader is a coach, not a judge.
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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Quality is pride of workmanship.
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Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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