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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Separate
Produce
Ones
Economy
Another
Part
Good
Operation
Operations
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When people try to do what they can not do, they wish to give up.
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If someone can make a contribution to the company he feels important.
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Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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Whenever there is fear, you will get wrong figures.
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Retroactive management emphasizes the bottom line.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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We are being ruined by the best efforts of people who are doing the wrong thing.
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The problem is that most courses teach what is wrong.
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A bad system will beat a good person every time.
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To copy is to invite disaster.
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We are here to make another world.
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You can not plan to make a discovery. You do not plan innovation.
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No requirement of industry is so much neglected as operational definitions.
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It would be a mistake to export western management to a friendly country.
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To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
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Management is prediction.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
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