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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Produce
Ones
Economy
Another
Part
Good
Operation
Operations
Separate
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It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
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To manage one must lead. To lead, one must understand the work that he and his people are responsible for
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When we cooperate, everybody wins.
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A system can not understand itself.
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Transformation is not automatic. It must be learned it must be led.
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I am not reporting things about people. I am reporting things about practices.
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Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
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To copy is to invite disaster.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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You do not install quality you begin to work at it.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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Any two people have different ideas of what is important.
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Retroactive management emphasizes the bottom line.
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The worker is not the problem. The problem is at the top! Management!
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You must not run your Organization as a functional hierarchy. You must understand it as a System.
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Management does not know what a system is.
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We know what we told him, but we don't know what he heard.
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Innovation comes from people who take joy in their work.
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