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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Produce
Ones
Economy
Another
Part
Good
Operation
Operations
Separate
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People care more for themselves when they contribute to the system.
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The worker is not the problem. The problem is at the top! Management!
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Learning is not compulsory it's voluntary. Improvement is not compulsory it's voluntary. But to survive, we must learn.
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Management's job is to optimize the whole system.
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It only takes a little innovation.
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People need to know how their job contributes.
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Zero defects is a super highway going down the tube.
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Without questions, there is no learning.
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The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
W. Edwards Deming
People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
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Without theory we can only copy.
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When a system is stable, telling the worker about mistakes is only tampering.
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Any manager can do well in an expanding market.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
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We have to bring back the individual. Management has smothered the individual.
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A bad system will beat a good person every time.
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It is wrong to suppose that if you can’t measure it, you can’t manage it – a costly myth
W. Edwards Deming
Absence of defects does not necessarily build business... Something more is required.
W. Edwards Deming
