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There is no economy in having one operation produce a part and another separate the good ones from the bad ones.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Operations
Separate
Produce
Ones
Economy
Another
Part
Good
Operation
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The most important measures are both unknown and unknowable.
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You can expect what you inspect.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
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Without questions, there is no learning.
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People need to know what their jobs are.
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A bad system will beat a good person every time.
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Management's job is to know which systems are stable and which are not.
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One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.
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Any manager can do well in an expanding market.
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The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Rational behavior requires theory. Reactive behavior requires only reflex action.
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If you can't describe what you are doing as a process, you don't know what you're doing.
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Quality starts in the boardroom.
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Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
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Understanding variation is the key to success in quality and business.
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...the most important things we need to manage can't be measured.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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The most important figures for management of any organization are unknown and unknowable.
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Anyone that enjoys his work is a pleasure to work with.
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The most valuable currency of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
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