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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Production
Productions
Gains
Anybody
Achieve
Quality
Talking
Slowing
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Management does not know what a system is.
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We should work on our process, not the outcome of our processes.
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Profit in business comes from repeat customers
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The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
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Quality comes not from inspection, but from improvement of the production process.
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Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
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Knowledge needs to be a verb.
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The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
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It's not enough to do your best you must know what to do & then do your best.
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If you do not know how to ask the right question, you discover nothing.
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Eliminate numerical quotas, including Management by Objectives.
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Lack of knowledge - that is the problem.
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I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special
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We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
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Now, we learn that a system must have an aim. Without an aim, there is no system.
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