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Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Quality
Talking
Slowing
Production
Productions
Gains
Anybody
Achieve
More quotes by W. Edwards Deming
The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
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You can not define being exactly on time.
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Plants don't close from poor workmanship, but from poor management.
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The transformation will come from leadership.
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When people try to do what they can not do, they wish to give up.
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Management of outcomes may not be any more than a skill. It does not require knowledge.
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Experience by itself teaches nothing.
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...the most important things we need to manage can't be measured.
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The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
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...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.
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Without questions, there is no learning.
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Knowledge needs to be a verb.
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If you do not know how to ask the right question, you discover nothing.
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Let us ask our suppliers to come and help us to solve our problems.
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Hold everybody accountable? Ridiculous!
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Learning is not compulsory it's voluntary... But to survive, we must learn.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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There must be consistency in direction.
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The most important figures for management of any organization are unknown and unknowable.
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When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, Figuring out how to think about the problem.
W. Edwards Deming