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You have to manage a system. The system doesn't manage itself.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
System
Doesn
Manage
More quotes by W. Edwards Deming
The result of long-term relationships is better and better quality, and lower and lower costs.
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A rule should suit the purpose.
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It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough action is required.
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It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
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Quality begins with the intent, which is fixed by management.
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A leader must have knowledge. A leader must be able to teach.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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Competition should not be for a share of the market-but to expand the market.
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Survival is optional. No one has to change.
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You cannot inspect quality into the product it is already there.
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I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
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What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.
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Just because you can measure everything doesn't mean that you should.
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No requirement of industry is so much neglected as operational definitions.
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A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
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Improve quality, you automatically improve productivity.
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Defects are not free. Somebody makes them, and gets paid for making them.
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Divide responsibility and nobody is responsible.
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Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
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You can not achieve an aim unless you have a method.
W. Edwards Deming