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You have to manage a system. The system doesn't manage itself.
W. Edwards Deming
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W. Edwards Deming
Age: 93 †
Born: 1900
Born: October 18
Died: 1993
Died: December 20
Composer
Economist
Engineer
Industrial Engineer
Statistician
University Teacher
Sioux City
Iowa
William Edwards Deming
W.E. Deming
W. E. Deming
Manage
System
Doesn
More quotes by W. Edwards Deming
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
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Just because you can measure everything doesn't mean that you should.
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Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
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All anyone asks for is a chance to work with pride.
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There is very little evidence that we give a hoot about profit.
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...the most important things we need to manage can't be measured.
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The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
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People need to know what their jobs are.
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The transformation will come from leadership.
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For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
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People are entitled to joy in work.
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We must satisfy our customers.
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Many people in management are being paid to produce waste.
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Scrap doesn't come for free, we pay someone to make it.
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Improve quality, you automatically improve productivity.
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The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
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You should not ask questions without knowledge.
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You can expect what you inspect.
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Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
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There is no substitute for knowledge.
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